| SERVICES |
| OPTIMIZATION $65.00 |
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| The optimization process ensures that your computer is running as efficiently as the hardware of your computer can provide. If your computer is running more slowly than it used to, this is your best choice. |
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removal of all temporary data |
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removal of all malicious software from the computer |
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removal of unnecessary applications and startup routines |
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in some cases, reinstallation of Windows is required |
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| MALWARE REMOVAL $25.00 |
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| The malware removal process removes all malicious software from your computer. "Malware" includes viruses, spyware, and adware. |
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in some cases, installation of free anti-virus software is required |
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| CLEANING $15.00 |
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| The cleaning process removes all temporary data from your computer. This process will free up disk space and, sometimes, increase the speed of your computer. |
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| ONLINE ASSISTANCE price varies per task |
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| If the problem is relatively minor, and your computer can successfully access the Internet, online assistance provides remote troubleshooting for your computer. |
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| Through virtual network computing, one computer views the screen and simulates mouse and keyboard actions on another computer. |
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| This saves on travel! |
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| OTHER SERVICES price varies per task |
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Internet, ethernet, wireless, and general home network connectivity |
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software installations |
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hardware installations |
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upgrades and updates |
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backups |
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general troubleshooting |
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| NOTES |
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If I can work on your computer "in-house", you receive a 10% discount. |
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A travel expense applies to locations, which are more than 20 miles from Grove City, PA. |
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| BIOGRAPHY |
| EDUCATION |
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received Top Mathematics and Physics Awards in high school |
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received a Bachelors of Science in Electrical Engineering from Grove City College in 1992 |
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graduated Summa cum Laude from Grove City College |
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received the Roger Clark Dawes Outstanding Engineer Award |
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awarded the Walter E. Page Science Scholarship |
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inducted into the Kappa Mu Epsilon Mathematics Honor Society |
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earned 4 credits for "Programming in C++" course at Butler County Community College |
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CompTIA Network+ certified |
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| PROFESSIONAL EXPERIENCE |
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over 4 years of electrical engineering |
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11 years of software engineering, including continuous customer and co-worker support |
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comprehensive computer troubleshooting skills |
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extensive experience with Microsoft Windows 3.1, 95, 98, 2000, NT 4.0, XP, and Vista, MS-DOS, and OS-9 operating systems |
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solid understanding of Microsoft Office: Word, Excel, PowerPoint, and Access |
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experience with different computer types (desktop, laptop, tablet) and many different computer makes and models |
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proficient with home and small business networking, including cable, DSL, and dial-up Internet, Internet telephone (VoIP), routers, switches, and hubs |
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